1. Who We Are

AntivirusDock ("we", "our", "us") operates the website antivirusdock.com and provides independent third-party antivirus technical support services. We are not affiliated with any antivirus software company. This Privacy Policy applies to all users of our website and services.

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, and phone number when submitting a support ticket or contact form
• Details about your antivirus issue when using the Fix My Issue wizard
• Any other information you voluntarily provide in chat or email communications

Information collected automatically:

• IP address and general geographic location (country/city level)
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URL
• Click patterns and interaction data for improving user experience

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our support services
• Respond to your support requests and follow up on open tickets
• Send service-related communications (never unsolicited marketing without consent)
• Detect and prevent fraud, spam, and abuse
• Analyse usage trends to improve the website's content and usability
• Comply with applicable legal obligations

4. Sharing of Information

AntivirusDock does not sell, rent, or trade your personal information to any third party. We may share data only in the following limited circumstances:

• Service providers: Trusted vendors who help us operate our website and deliver support (e.g. hosting providers, email delivery, analytics). These providers are contractually bound to protect your data.
• Legal requirements: If required by law, court order, or government authority.
• Business transfers: In the unlikely event of a merger or acquisition, your data would be transferred with appropriate safeguards and notice.

5. Cookies & Tracking

We use the following types of cookies:

• Essential cookies: Required for the website to function (session management, security). Cannot be disabled.
• Analytics cookies: Google Analytics helps us understand how visitors use the site (pages visited, time on site). Data is anonymised.
• Preference cookies: Remember your settings such as language preference.

You can manage or disable non-essential cookies through your browser settings or a cookie consent tool. Disabling analytics cookies does not affect your ability to use the site.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Support ticket data is typically retained for up to 2 years for quality assurance and dispute resolution purposes. You may request earlier deletion at any time.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to processing based on our legitimate interests.
• Withdrawal of consent: Withdraw any consent you have previously given at any time.

To exercise any of these rights, contact us at support@antivirusdock.com. We will respond within 30 days.

8. Children's Privacy

AntivirusDock services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data, including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting who within our organisation can view personal data, and regular security audits. While we strive to protect your data, no internet transmission is 100% secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. For material changes, we will provide more prominent notice. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

support@antivirusdock.com
IN: +91-174-791-4836  |  US: +1-861-791-4031